TRANSPORTATION SERVICE FOR THE PHYSICALLY HANDICAPPED IN TORONTO--ITS STRUCTURE AND THE INTEGRATION OF COMPUTER AIDS

The structure of Wheel-the Metropolitan Toronto transportation system for the physically handicapped-and the future operating options under consideration for Toronto are discussed, and the design and implementation process of a computer-aided reservation, scheduling, and dispatching system is reviewed. The growth of the service from 8 vehicles to 53 vans and 21 taxis during the past 7 years has created changes in the current operation to accommodate an increasing demand for service. Examples of these changes are the takeover by the Toronto Transit Commission of the reservation, scheduling, and dispatching functions from a private contractor; the investigation of new procedures such as demand-responsive systems; and the use of smaller vehicles. The increasing demand for service has resulted in a growing number of trip requests that need to be processed and an increased number of opportunities for misplacement of orders and generation of errors. The computer system is being implemented to improve the efficiency of control-office tasks and to provide a high level of service to the users.

• Record URL:
  • http://onlinepubs.trb.org/Onlinepubs/trr/1983/934/934-006.pdf
• Summary URL:
  • https://scholar.google.com/scholar_lookup?title=TRANSPORTATION+SERVICE+FOR+THE+PHYSICALLY+HANDICAPPED+IN+TORONTO--ITS+STRUCTURE+AND+THE+INTEGRATION+OF+COMPUTER+AIDS&author=F.+Ahlin&author=R.+Stopnicki&author=J.+Bookbinder&publication_year=1983
• Availability:
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• Supplemental Notes:
  • Publication of this paper sponsored by Committee on Transportation for the Transportation Disadvantaged. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.
• Corporate Authors:

  Transportation Research Board

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  Washington, DC  United States  20001
• Authors:
  • Ahlin, Frank J
  • Stopnicki, Roberto
  • Bookbinder, James H
• Conference:
  • 62nd Annual Meeting of the Transportation Research Board
  • Location: Washington District of Columbia, United States
  • Date: 1983-1-17 to 1983-1-21
• Publication Date: 1983

Media Info

• Media Type: Print
• Features: Figures; References; Tables;
• Pagination: pp 38-44
• Monograph Title: TRANSPORTATION ISSUES AFFECTING THE ELDERLY AND THE HANDICAPPED: AMERICAN AND CANADIAN PERSPECTIVE
• Serial:
  • Transportation Research Record
  • Issue Number: 934
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Demand responsive transportation; Dispatching; Finance; Financing; Information processing; Paratransit services; Persons with disabilities; Policy; Public transit; Reliability; Travel demand
• Identifier Terms: Toronto Transit Commission
• Geographic Terms: Canada; Toronto (Canada)
• Old TRIS Terms: Government policies
• Subject Areas: Finance; Highways; Policy; Public Transportation; Society; I10: Economics and Administration;

Filing Info

• Accession Number: 00386420
• Record Type: Publication
• ISBN: 0309036240
• Files: TRIS, TRB
• Created Date: Jun 28 1984 12:00AM