ASSESSING PRODUCT RELIABILITY FROM WARRANTY DATA

Warranty data can be a useful, accurate, and timely information source for monitoring the reliability of a product. At Cummins Engine Company a warranty based reliability information system was developed for diesel engines that has the capability to 1) evaluate the reliability of engines and their components, 2) compare the reliability performance of engines and components to goals and prioritize those areas needing improvement, and 3) detect changes in the warranty claims pattern of engine components to provide early warning of potential problems. This paper describes this warranty data system with emphasis on the analytical tools used to perform the above activities. Although many of the examples refer to diesel engines, the general concepts apply to the use of warranty data for many types of products.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/01487191
• Supplemental Notes:
  • West Coast International Meeting Vancouver, British Columbia, August 8-11, 1983.
• Corporate Authors:

  Society of Automotive Engineers (SAE)

  400 Commonwealth Drive
  Warrendale, PA  United States  15096
• Authors:
  • Schneider, R W
  • Tibbetts, D R
• Publication Date: 1983

Media Info

• Features: Figures; References;
• Pagination: 7 p.
• Serial:
  • SAE Technical Paper
  • Publisher: Society of Automotive Engineers (SAE)
  • ISSN: 0148-7191
  • EISSN: 2688-3627
  • Serial URL: http://papers.sae.org/

Subject/Index Terms

• TRT Terms: Diesel engines; Information systems; Products; Reliability; Warranty
• Uncontrolled Terms: Warranties
• Old TRIS Terms: Data systems
• Subject Areas: Safety and Human Factors;

Filing Info

• Accession Number: 00381869
• Record Type: Publication
• Source Agency: National Highway Traffic Safety Administration
• Report/Paper Numbers: SAE 831200, HS-035 929
• Files: HSL, USDOT
• Created Date: Mar 30 1984 12:00AM