QUALITY CIRCLES IN SERVICE INDUSTRIES: COMPREHENSIVE GUIDELINES FOR INCREASED PRODUCTIVITY AND EFFICIENCY

The authors show how quality circle techniques proven in the manufacturing sector can be used in financial institutions, government agencies, and the computer industry. They provide practical guidelines for writing handbooks for leaders and members and for preparing an effective management presentation.

• Corporate Authors:

  Prentice-Hall, Incorporated

  Route 9W
  Englewood Cliffs, NJ  United States  07632
• Authors:
  • Ingle, S
  • Ingle, N
• Publication Date: 1983

Media Info

• Pagination: 359 p.

Subject/Index Terms

• TRT Terms: Employee participation; Handbooks; Labor relations; Management; Productivity; Quality circles; Training
• Subject Areas: Administration and Management; Education and Training; Highways; Public Transportation; I10: Economics and Administration;

Filing Info

• Accession Number: 00386281
• Record Type: Publication
• Source Agency: Canadian Pacific Limited
• Files: TRIS
• Created Date: Jul 30 1984 12:00AM