Value Creation for Stakeholders in the Implementation of “Last Mile” Deliveries in Cities
Developing of e-commerce services market and increasing volume of parcels is one of the biggest challenges in the field of order execution and “last mile” logistics. Ensuring the highest quality of services and comfort for the customer of the B2C market has an impact not only on the quality of the entire logistics process, but also on the image of service providers. Consumers are increasingly paying attention not only to product price, time, and cost of delivery. An increasingly important role plays the aesthetics of the shipment itself, the declared date of delivery, completeness of the package, driver’s behavior, flexibility of delivery, or ease of picking up the ordered goods. The aim of the discussion is to indicate how to create value for stakeholders and supply chain participants by implementing a new business model supporting the “last mile” delivery of goods in the cities. The research was based on the project of an “open” network management system “delivery box” allowing access to the infrastructure for many service providers. The results of the conducted pilot studies allow to distinguish the preferences of customers in terms of the service of the “last mile”, but also possible problems and barriers to the implementation of a new business concept.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/isbn/9783030500092
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Supplemental Notes:
- © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021.
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Corporate Authors:
Springer Cham
Gewerbestrasse 11
Cham, Germany -
Authors:
- Tundys, Blanka
- Niedzielski, Piotr
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Conference:
- TranSopot 2019
- Location: Sopot , Poland
- Date: 2019-5-27 to 2019-5-29
- Publication Date: 2021-4
Language
- English
Media Info
- Media Type: Web
- Edition: 1st Edition
- Features: References;
- Pagination: pp 47-63
- Monograph Title: Transport Development Challenges in the 21st Century: Proceedings of the 2019 TranSopot Conference
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Serial:
- Springer Proceedings in Business and Economics
- Publisher: Springer
- ISSN: 2198-7246
- Serial URL: http://www.springer.com/series/11960
Subject/Index Terms
- TRT Terms: Consumer preferences; Delivery service; Electronic commerce; Supply chain management
- Subject Areas: Freight Transportation; Planning and Forecasting;
Filing Info
- Accession Number: 01881309
- Record Type: Publication
- ISBN: 9783030500092
- Files: TRIS
- Created Date: Apr 26 2023 1:27PM