Evaluation of a Ride-Sharing Service in Thessaloniki: The Perspective of Both the Service Provider and the Users
The concept of using shared transportation modes like bikes or cars, called as shared mobility, is a growing innovative trend in advanced cities. It aims at offering sustainable and effective transportation alternatives while improving air quality and congestion in urban environments. In the city of Thessaloniki, a shared mobility system was developed and tested for several months. This scheme is based on taxi/ride-sharing and offers shared trips from one suburb, Kalamaria, and one exurb, Thermi, to the city center and vice versa. The users are registered via a mobile app and are clustered into groups according to origin, destination and desired time of their trip. For each group, a trip is scheduled and broadcasted to the taxi association with all relevant details. The trip is assigned to a nearby vehicle, in order not to generate extra vehicle-kms. The service was monitored and assessed thoroughly by analyzing all the backend server data, a database with all requested and realized trips, taxi allocation details, notifications sent to users and drivers and delays with respect to the trip schedule. Further, floating car data are acquired from taxi OBUs and the users’ smartphones enabling detailed analysis of trips. From the customer perspective, a service assessment regarding perceived quality, rate of satisfaction, problems or improvement suggestions was performed via questionnaires distributed to users.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/isbn/9783030610746
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Supplemental Notes:
- © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021.
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Authors:
- Ayfantopoulou, Georgia
- Konstantinidou, Maria
- Boufidis, Neofytos
- Grau, Josep Maria Salanova
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Conference:
- 5th Conference on Sustainable Urban Mobility (CSUM2020)
- Date: 2020-6-17 to 2020-6-19
- Publication Date: 2020-11
Language
- English
Media Info
- Media Type: Web
- Features: References;
- Pagination: pp 495-504
- Monograph Title: Advances in Mobility-as-a-Service Systems: Proceedings of 5th Conference on Sustainable Urban Mobility, Virtual CSUM2020, June 17-19, 2020, Greece
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Serial:
- Advances in Intelligent Systems and Computing
- Volume: 1278
- Publisher: Springer International Publishing
- ISSN: 2194-5357
- Serial URL: http://link.springer.com/bookseries/11156
Subject/Index Terms
- TRT Terms: Customer satisfaction; Floating car data; Ridesharing; Shared mobility
- Geographic Terms: Thessaloniki (Greece)
- Subject Areas: Highways; Passenger Transportation; Safety and Human Factors;
Filing Info
- Accession Number: 01873384
- Record Type: Publication
- ISBN: 9783030610746
- Files: TRIS
- Created Date: Feb 22 2023 9:38AM