Digital transformation of airline industry
Currently, digitalization is shaping all fields in a manner that is comparable to any other significant events that have positive influences in the economy. The airline industry is participating actively in digital innovation due to its cost structure, security dependence and competition intensity, to improve customer experience and financial performance. Therefore, this paper investigates passengers' experience on current and latest digital infrastructures applied in different stages of a flight by using the survey questionnaire. The paper separates the methodology and analyzes the survey results from qualitative and quantitative methods. Then the survey data is used to discuss how passengers are influenced based on different indicators, such as age groups and annual flight time. According to survey respondents’ evaluation, relevant problems in the airline digitalization process were pointed out and relevant suggestions were made.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/issn/07398859
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Supplemental Notes:
- © 2022 Elsevier Ltd. All rights reserved. Abstract reprinted with permission of Elsevier.
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Authors:
- Heiets, Iryna
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0000-0003-1267-3790
- La, Jiezhuoma
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0000-0002-9010-9899
- Zhou, Wenhui
- Xu, Shaoxin
- Wang, Xingyue
- Xu, Yuchen
- Publication Date: 2022-5
Language
- English
Media Info
- Media Type: Web
- Features: Figures; References; Tables;
- Pagination: 101186
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Serial:
- Research in Transportation Economics
- Volume: 92
- Issue Number: 0
- Publisher: Elsevier
- ISSN: 0739-8859
- Serial URL: http://www.sciencedirect.com/science/journal/07398859
Subject/Index Terms
- TRT Terms: Airlines; Digitization; Innovation; Passengers; Quality of service
- Subject Areas: Aviation; Data and Information Technology; Passenger Transportation; Planning and Forecasting;
Filing Info
- Accession Number: 01844280
- Record Type: Publication
- Files: TRIS
- Created Date: Apr 28 2022 9:39AM