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THE IMPACT OF LABOR-MANAGEMENT RELATIONS ON PRODUCTIVITY AND EFFICIENCY IN URBAN MASS TRANSIT: EMPLOYEE ATTITUDES, WITHDRAWAL BEHAVIOR, AND BARGAINING UNIT STRUCTURE

This report presents the second-year results from a research project investigating the impact of labor-management relations on productivity and efficiency in twenty-eight West Coast bus transit properties. This phase of the research focused on three topics: (1) the causes and impacts of organizational commitment in lower-level transit employees; (2) the causes and impacts of turnover and absenteeism, and (3) the relationship between bargaining unit structure and transit performance. Employee commitment to transit organizations had beneficial impacts on service efficiency, organizational adaptability, and turnover. The extent of employees' commitment was related, in turn, to satisfaction with several aspects of treatment by the organization. Turnover, in moderate amounts and under appropriate organizational policies, was found to be cost-beneficial. Absenteeism, on the other hand, was extremely costly and dysfunctional; the authors provide suggestions for reducing absenteeism in transit organizations. Several common beliefs about the impact of bargaining structure on organizational effectiveness were unsupported by the research.

  • Corporate Authors:

    University of California, Irvine

    Institute of Transportation Studies
    4000 Anteater Instruction and Research Building
    Irvine, CA  United States  92697
  • Authors:
    • Perry, J L
    • ANGLE, H L
  • Publication Date: 1980-3

Media Info

  • Pagination: n.p.

Subject/Index Terms

Filing Info

  • Accession Number: 00377199
  • Record Type: Publication
  • Report/Paper Numbers: DOT/RSPA/DPB-50/80/5Final Rpt.
  • Files: TRIS
  • Created Date: Aug 30 1983 12:00AM