Investigating the role of Non-Technical Skills in Railway Traffic Operations through Expert Knowledge Elicitation

Many high-risk industries identify non-technical skills as safety-critical abilities of the operational staff that have a protective function against human fallibility. Based on an established non-technical skills classification system, methods for expert knowledge elicitation were used to describe non-technical skills in the specific context of train traffic control in the Netherlands. The findings offer insights regarding the skill importance for good operational outcomes, skill difficulty, categorization, and attitudes based on subject matter experts’ opinions. Substantial overlap between the employed non-technical skills framework and the observed expert classification was found, which might indicate that the experts utilize a mental model of nontechnical skills similar to the one used. Furthermore, considerations concerning the organizational culture and the attitudes towards change provide a promising outlook when introducing novel solutions to non-technical skill training and assessment.

• Record URL:
  https://doi.org/10.1177/1071181321651181
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/21695067
• Supplemental Notes:
  • © 2021 by Human Factors and Ergonomics Society.
• Authors:
  • Jarosz, Iga
  • Lo, Julia
  • Lijs, Jan
• Publication Date: 2021-9

Language

• English

Media Info

• Media Type: Web
• Features: References;
• Pagination: pp 262-266
• Serial:
  • Proceedings of the Human Factors and Ergonomics Society Annual Meeting
  • Volume: 65
  • Issue Number: 1
  • Publisher: Sage Publications, Incorporated
  • ISSN: 2169-5067
  • EISSN: 1071-1813
  • Serial URL: http://journals.sagepub.com/home/pro

Subject/Index Terms

• TRT Terms: Expert systems; Human factors; Railroad traffic control; Training
• Geographic Terms: Netherlands
• Subject Areas: Operations and Traffic Management; Railroads; Safety and Human Factors;

Filing Info

• Accession Number: 01789663
• Record Type: Publication
• Files: TRIS
• Created Date: Nov 30 2021 10:21AM