The impact of E-bus satisfaction on driving behaviour: A questionnaire-based study on E-bus drivers

The aggressive promotion of electric buses (E-buses) is receiving increasing attention as an important measure to reduce carbon emissions in the transport sector. Electric buses (E-buses) still have some defects, which may reduce driver satisfaction and affect a drivers’ driving behavior (such as frequent attention to the instrument panel given a lack of energy and overspeeding given the time pressure caused by a lack of energy). In this study, the influencing factors of drivers’ overall satisfaction (perceived usefulness, perceived ease of use, environmental performance, technology acceptance and line environment) were investigated using the bus driver satisfaction questionnaire. The overall satisfaction level was measured directly by the overall satisfaction scale. Aberrant and positive driving behaviors were observed by the professional driver driving behavior questionnaire. Taking overall satisfaction as the intermediary variable and driving behavior (aberrant and positive driving behaviors) as the dependent variable, the authors established the hypothetical relationships among overall satisfaction, driving behavior, perceived usefulness, perceived ease of use, environmental performance, technology acceptance, and line environment and constructed an E-bus driver driving behavior structural equation model (SEM). Through an online questionnaire survey, the survey data of 313 E-bus drivers were obtained and verified for analysis. The results show that perceived usefulness, perceived ease of use, environmental performance and technology acceptance have a positive impact on overall satisfaction, and environmental performance has the greatest impact on overall satisfaction; overall satisfaction has a negative impact on aberrant driving behavior and a positive impact on positive driving behavior; and the line environment has a positive impact on aberrant driving behavior. From the driver's point of view, this study plays a positive role in a more comprehensive understanding of the advantages and disadvantages, and the factors restricting the application, of E-buses. Meanwhile, it provides a strong basis for government departments, industry management departments and bus companies to formulate policies (such as E-bus driver training and management strategies).


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  • Accession Number: 01790407
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Dec 6 2021 8:44AM