E-Commerce and the Last Mile in Urban Goods Distribution: Criticalities and the Need for Change

This article explores the current situation in urban deliveries in the time of e-commerce, focusing on the last mile problem in urban goods distribution. The authors review recent developments in e-commerce and the urban freight transport solutions implemented thus far. Factors related to the last mile problem are analyzed, including failed deliveries, returns, packaging, and the role of customer satisfaction. The authors identify gaps in current research, including data collection on load factors, externalities, warehousing space, regulation for efficiency in delivery, planning of collection points and accessibility, green urban policies, and consumer environmental awareness. The authors conclude with a discussion of the interplay of urban infrastructure, city design, e-commerce, and the traditional flows of goods and people.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/03918440
• Authors:
  • Burlando, Claudia
  • Vella, Andrea
• Publication Date: 2021-6

Language

• English

Media Info

• Media Type: Print
• Features: Figures; References; Tables;
• Pagination: pp 141-161
• Serial:
  • International Journal of Transport Economics
  • Volume: 48
  • Issue Number: 2
  • ISSN: 0391-8440
  • Serial URL: http://www.libraweb.net/riviste.php?chiave=67

Subject/Index Terms

• TRT Terms: Business practices; Delivery service; Electronic commerce; Sustainable development; Urban goods movement
• Subject Areas: Freight Transportation; Operations and Traffic Management;

Filing Info

• Accession Number: 01784251
• Record Type: Publication
• Files: TRIS
• Created Date: Oct 6 2021 5:21PM