Surveys of Transit Riders and Agencies During the COVID-19 Pandemic

This study examines public opinion toward transit during the COVID-19 pandemic, changes in rider behavior, and responses by transit agencies. This was accomplished through two surveys. First, a survey of transit riders and the public was conducted to examine response to the pandemic. It focused on the use of public transit and strategies that transit agencies could employ to increase post-pandemic ridership. This survey was conducted largely of transit users in the Fargo-Moorhead (ND-MN) metro area but also included responses from around the country. Results showed that many had reduced or stopped their usage of transit. While respondents were generally satisfied with the response of transit agencies and felt that their health was being protected, many also gave recommendations for what transit agencies could do to increase their likelihood of using transit. Second, a survey of transit agencies was conducted to identify how they were impacted by COVID-19. This survey focused on rural and small urban systems, and most responses were from North Dakota. Results show the substantial decrease in ridership and revenue, the challenges faced by transit agencies, and the actions taken.


  • English

Media Info

  • Media Type: Digital/other
  • Features: Figures; References; Tables;
  • Pagination: 28p

Subject/Index Terms

Filing Info

  • Accession Number: 01780669
  • Record Type: Publication
  • Report/Paper Numbers: SP-188, SURTCOM 21-09
  • Created Date: Aug 30 2021 2:46PM