Transportation satisfaction of disabled passengers: Evidence from a developing country

While previous studies, often based in developed countries, have established that travel satisfaction contributes to the overall well-being of individuals, there is a shortage of insight regarding travel satisfaction in terms of vulnerable groups in developing countries, including those with lower income, and the impact of this travel satisfaction on the essential areas of life. Accordingly, this study focuses on disabled commuters in Nigeria, one of the world’s largest developing countries. Qualitative data from semi-structured interviews with 32 disabled individuals were thematically analysed to investigate the participants’ travel satisfaction. The findings revealed three key themes: (1) mood, which is the internal expression of satisfaction; (2) emotion, which is the external expression of satisfaction; and (3) cognitive action, referring to disabled commuters’ plans of action based on self-evaluation of their satisfaction level. This study makes theoretical contributions to the existing literature on travel satisfaction, travel behaviour and the experiences of disabled commuters. Further, practical implications for transport operators, policy-makers, charity organisations and social enterprises are discussed.

• Record URL:
  https://doi.org/10.1016/j.trd.2021.102982
• Record URL:
  http://www.sciencedirect.com/science/article/pii/S1361920921002807
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/13619209
• Supplemental Notes:
  • © 2021 Elsevier Ltd. All rights reserved. Abstract reprinted with permission of Elsevier.
• Authors:
  • Mogaji, Emmanuel
  • Nguyen, Nguyen Phong
• Publication Date: 2021-9

Language

• English

Media Info

• Media Type: Web
• Features: Figures; References; Tables;
• Pagination: 102982
• Serial:
  • Transportation Research Part D: Transport and Environment
  • Volume: 98
  • Issue Number: 0
  • Publisher: Elsevier
  • ISSN: 1361-9209
  • Serial URL: http://www.sciencedirect.com/science/journal/13619209

Subject/Index Terms

• TRT Terms: Commuters; Customer satisfaction; Persons with disabilities; Public transit; Travel behavior
• Geographic Terms: Nigeria
• Subject Areas: Public Transportation; Society;

Filing Info

• Accession Number: 01781752
• Record Type: Publication
• Files: TRIS
• Created Date: Sep 20 2021 2:52PM