24X7 Operations, 24X7 Executives

Indian Railways - the natural monopoly operator on the world's third largest rail network should have no reason to underperform. This purely academic research paper is intended for RDSO publication and examines the very nature of industry (i.e., process industry), as the solution for the problem. Beginning with the study of process improvement methodologies - Lean, Six-Sigma, Kaizen and total quality management (TQM) - this paper does a walk in audit of the process of all aspects of Indian Railways. The reason behind this holistic approach is that in a pan-Indian infrastructure and labour intensive system like Railways, going piecemeal for improvements will be like attending one leaking tap while many others remain leaking. The organization will get drained of its bottom line if any one out of operations, maintenance, human resources and procurement process improvement is left with loose ends. Citing examples of industries (including railways) that could turn around due to faith in Lean and Six-Sigma, the project elaborates frameworks to do process improvement.

• Record URL:
  • https://rdso.indianrailways.gov.in/works/uploads/File/IRTB%20May%202020.pdf#page=11
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/00196266
• Authors:
  • Gupta, Rajesh
• Publication Date: 2020-5

Language

• English

Media Info

• Media Type: Digital/other
• Features: Tables;
• Pagination: pp 5-9
• Serial:
  • Indian Railway Technical Bulletin
  • Volume: 76
  • Issue Number: 373
  • Publisher: Research Design and Standards Organization
  • ISSN: 0019-6266

Subject/Index Terms

• TRT Terms: Auditing; Executives; Management; Monopoly; Railroads
• Geographic Terms: India
• Subject Areas: Administration and Management; Railroads;

Filing Info

• Accession Number: 01759582
• Record Type: Publication
• Files: TRIS
• Created Date: Dec 3 2020 5:23PM