MANAGEMENT STRATEGIES FOR QUALITY ASSURANCE FOR PITTSBURGH'S SOUTH BUSWAY

The management strategies for quality assurance are examined for Pittsburgh's South Busway Program. Specific consideration is given to (a) management structure, (b) end-result specifications, (c) sharing areas of risk, (d) mutual respect, (e) open communications with bilateral resolution of issues, (f) process for feedback, and (g) monetary and nonmonetary rewards. The avoidance of adversarial relations between owner, engineer, and contractor was key to a successful quality program in an adversarial political environment.

• Record URL:
  • http://onlinepubs.trb.org/Onlinepubs/trr/1981/792/792-010.pdf
• Summary URL:
  • https://scholar.google.com/scholar_lookup?title=MANAGEMENT+STRATEGIES+FOR+QUALITY+ASSURANCE+FOR+PITTSBURGH%27S+SOUTH+BUSWAY&author=W.+Heintzleman&publication_year=1981
• Availability:
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• Supplemental Notes:
  • Publication of this paper sponsored by Committee on Quality Assurance and Acceptance Procedures. Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved.
• Authors:
  • Heintzleman, Walter G
• Publication Date: 1981

Media Info

• Media Type: Print
• Features: References;
• Pagination: pp 32-34
• Monograph Title: Contractual Relationships: An Essential Ingredient of the Quality-Assurance System and Other Quality-Control Papers
• Serial:
  • Transportation Research Record
  • Issue Number: 792
  • Publisher: Transportation Research Board
  • ISSN: 0361-1981

Subject/Index Terms

• TRT Terms: Busways; Contractors; Hazards; Litigation; Management; Minimization; Quality assurance; Risk assessment; Specifications
• Geographic Terms: Pittsburgh (Pennsylvania)
• Subject Areas: Administration and Management; Construction; Highways; Law; Public Transportation; Safety and Human Factors; I52: Construction of Pavements and Surfacings;

Filing Info

• Accession Number: 00341153
• Record Type: Publication
• ISBN: 0309032067
• Files: TRIS, TRB
• Created Date: Oct 28 1982 12:00AM