The Future of Airports: A Vision of 2040 and 2070: Topic No. 7: Passenger Terminals and Customer Experience
The Future of Airports is a research initiatives coordinated by the Airport Think Tank of Ecole Nationale de l’Aviation Civile (ENAC) Alumni with a global panel of about 20 thought aviation leaders from various backgrounds, experiences, and affiliations. This panel discussed various prospective topics to explore and forecast the long-term future of the airport industry. Each time, the panel members considered the future trends and potential disruptive changes, the emerging transformational innovations, their impact on practice and challenges for air transportation, and the needs in research, education and policies for anticipating and facilitating these changes. The global analysis of this research project was conducted between March 2019 and April 2020. This document focuses on passenger terminal facilities. Topics include designing passenger-centric terminals, airport operators transitioning from facility providers to mobility providers, and first and last mile services.
- Record URL:
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Corporate Authors:
WSP
Raleigh, NC United StatesEcole Nationale de l'Aviation Civile
Alumni Group
Toulouse, France -
Authors:
- Le Bris, Gaël
- Nguyen, Loup-Giang
- Tagoe, Beathia
- Publication Date: 2020-4
Language
- English
Media Info
- Media Type: Digital/other
- Edition: White Paper
- Features: Figures; References;
- Pagination: 13p
Subject/Index Terms
- TRT Terms: Airports; Customer service; Design; Door to door service; Forecasting; Mobility; Passenger terminals; Trend (Statistics)
- Subject Areas: Aviation; Passenger Transportation; Planning and Forecasting; Terminals and Facilities;
Filing Info
- Accession Number: 01744754
- Record Type: Publication
- Files: TRIS
- Created Date: Jul 9 2020 11:59AM