An empirical study of consumers’ intention to use ride-sharing services: using an extended technology acceptance model

Ride-sharing has received great attention recently and is considered to be a sustainable transportation mode. Understanding the determinants of the consumers’ intention to use ride-sharing services is critical to promote such services. In this research, an extended technology acceptance model is used as a theoretical research framework. This extension was implemented by incorporating three new constructs: personal innovativeness, environmental awareness, and perceived risk. The model was empirically tested using questionnaire survey data collected from 426 participants. The results indicate that personal innovativeness, environmental awareness, and perceived usefulness are positively associated with consumers’ intention to use ride-sharing services, while perceived risk is negatively associated with the intention and perceived usefulness. The analysis shows that, contrary to our expectations, the perceived ease of use has no significant effect on intention to use ride-sharing services. In addition, personal innovativeness is positively related to perceived usefulness and perceived ease of use but negatively related to perceived risk. Based on these results, implications for practice and suggestions for further research are discussed.

• Record URL:
  https://doi.org/10.1007/s11116-018-9893-4
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/00494488
• Supplemental Notes:
  • Copyright © 2020, Springer Science+Business Media New York. The contents of this paper reflect the views of the authors and do not necessarily reflect the official views or policies of the Transportation Research Board or the National Academy of Sciences.
• Authors:
  • Wang, Yu
  • Wang, Shanyong
  • Wang, Jing
  • Wei, Jiuchang
  • Wang, Chenglin
• Publication Date: 2020-2

Language

• English

Media Info

• Media Type: Web
• Features: References;
• Pagination: pp 397-415
• Serial:
  • Transportation
  • Volume: 47
  • Issue Number: 1
  • Publisher: Springer
  • ISSN: 0049-4488
  • EISSN: 1572-9435
  • Serial URL: http://link.springer.com/journal/11116

Subject/Index Terms

• TRT Terms: Acceptance; Consumers; Mode choice; Ridesharing; Technological innovations
• Subject Areas: Highways; Passenger Transportation; Planning and Forecasting;

Filing Info

• Accession Number: 01731174
• Record Type: Publication
• Files: TRIS
• Created Date: Feb 19 2020 5:14PM