Transit Fare Discount Processing Improvements for Disadvantaged Populations

The Massachusetts Bay Transportation Authority (MBTA) is designing a new fare payment system (Automated Fare Collection 2.0 or AFC 2.0, implementation delayed until further notice), to centralize fare collection through an account-based instead of a value-based system. AFC 2.0 expands payment options and uses group designations to assign fare privileges to specific populations, including older adults (MBTA, n.d.). However, little is known about how proposed changes to the fare payment system and the reduced fare application process will impact vulnerable, transit-dependent populations in the area. The following study begins to fill these gaps by first understanding how community-dwelling older adults in the greater Boston area integrate diverse modes of transportation into their daily lives, make decisions around driving transitions, and receive and interpret new information from local transit agencies about proposed changes to current processes. In addition to developing an understanding of the needs of older transit users in general, of particular importance are the transportation needs of those aged 85 years and older. The 85+ age demographic is one of the fastest growing age demographics within the greater U.S. population (Institute on Aging, n.d.). For this group, getting around may take more time, effort and planning compared to their younger counterparts. Additionally, a lack of affordable and accessible options and alternatives makes transportation in later life a unique challenge to tackle. As a result, the present study investigated the transportation attitudes, experiences and behaviors of a panel of 23 adults, all over the age of 85, who live in the greater metro-Boston area.


  • English

Media Info

  • Media Type: Digital/other
  • Edition: Final Report
  • Features: Appendices; References; Tables;
  • Pagination: 9p

Subject/Index Terms

Filing Info

  • Accession Number: 01730661
  • Record Type: Publication
  • Report/Paper Numbers: MITR25-50
  • Contract Numbers: DTRT13-G-UTC31
  • Created Date: Feb 10 2020 8:53AM