An Investigation into the Nigerian Rail Transport Quality of Service: From the Passengers’ Perspective

An efficient transport system is a catalyst for socio-economic advancement of all nations, there is hardly any town or city that can function efficiently and effectively without adequate, reliable, safe and affordable transport network (Pius et al. 2017). Rail transport system has played a significant role in nations’ development and the encouragement of regional cooperation. It is among the critical national infrastructures needed for economic and technology growth. Without transport network, many towns and cities would be severely inadequate in ability to compete with others. Given the fact that it is the duty of rail operators to plan and design profitable rail networks and support it with robust strategy for effective service delivery that meets service user needs and expectations, to encourage repeat patronages and sector sustainability (Nwaogbe, Pius & Dashe, 2017). This paper main aims are to measure the level of service provided by the Nigerian Railway Cooperation (NRC) across the nations’ rail network. In a view to suggest possible areas of improvement. The objective is to evaluate six service dimensions; to capture what the commuters are thinking about their services. Before now, Nigeria’s rail network has received very little attention from the scholars and the rail operators are focusing on the tick boxes exercise for regulator and government gratification, instead of them striving to provide a better service experience and become passenger centric operators in their strategies for loyalty and repeat usage (Pius, Nwaogbe & Chad, 2017).


  • English

Media Info

  • Media Type: Web
  • Pagination: 1 PDF file, 757 KB, 8p.
  • Monograph Title: Canadian Transportation Research Forum 53rd Annual Conference - The Future of Canada's Transportation System//L'avenir du systéme de transport du Canada - Gatineau, Québec, June 3-6, 2018

Subject/Index Terms

Filing Info

  • Accession Number: 01723274
  • Record Type: Publication
  • Source Agency: Transportation Association of Canada (TAC)
  • Files: ITRD, TAC
  • Created Date: Nov 21 2019 2:03PM