Linking flight attendants’ job crafting and OCB from a JD-R perspective: A daily analysis of the mediation of job resources and demands

This study aims to examine the mediating effect of increasing job resources and challenge job demands on the relationship between flight attendants’ daily job crafting and daily organizational citizenship behavior (OCB). Drawing on the job demands-resources model, the authors proposed that daily task, relational, and cognitive crafting would be positively associated with daily OCB by increasing job resources and challenge job demands. To test this proposition, the authors collected daily diaries from 50 Korean flight attendants for ten consecutive working days and conducted multilevel modeling and a bootstrapping analysis. Findings showed that daily task, relational, and cognitive crafting were positively related to daily OCB though the mediating process of increasing job resources and challenge job demands. The post-hoc analysis revealed that the proposed mediating model was more viable than the alternative causal model. These findings offer novel insight for job crafting and OCB literature.

• Record URL:
  • https://doi.org/10.1016/j.jairtraman.2019.101681
• Record URL:
  • http://www.sciencedirect.com/science/article/pii/S0969699719301802
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/31005945
• Supplemental Notes:
  • © 2019 Elsevier Ltd. All rights reserved. Abstract reprinted with permission of Elsevier.
• Authors:
  • Shin, Yuhyung
  • Hur, Won-Moo
• Publication Date: 2019-8

Language

• English

Media Info

• Media Type: Web
• Features: Appendices; Figures; References; Tables;
• Pagination: 101681
• Serial:
  • Journal of Air Transport Management
  • Volume: 79
  • Issue Number: 0
  • Publisher: Elsevier
  • ISSN: 0969-6997
  • Serial URL: http://www.sciencedirect.com/science/journal/09696997

Subject/Index Terms

• TRT Terms: Aircraft operations; Behavior; Flight attendants
• Geographic Terms: Korea
• Subject Areas: Administration and Management; Aviation;

Filing Info

• Accession Number: 01718467
• Record Type: Publication
• Files: TRIS
• Created Date: Sep 27 2019 5:06PM