How transit agencies implement best practice strategies in complementary ADA paratransit eligibility

To encourage greater fixed route transit use for people with disabilities, transit agencies are implementing morrigorous paratransit eligibility determination practices. Previous studies identified best practice strategies for eligibility determination, but did not fully document the implementation of these strategies, nor the factors contributing to successes or challenges. This study interviewed 16 transit agencies across the United States to investigate the use of ADA complementary paratransit eligibility best practices in order to (a) determine the extent to which transit agencies are adopting suggested best practices as part of determining paratransit eligibility, (b) describe how agencies apply these strategies in daily operations, and (c) explore factors that contribute to implementation successes and challenges. Findings indicate that many transit agencies have incorporated multiple best practice eligibility strategies as part of department-wide changes in paratransit operations and have overcome implementation challenges by recognizing departmental limitations and collaborating with other departments and organizations.

• Record URL:
  • https://doi.org/10.5038/2375-0901.21.2.5
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/30755822
• Supplemental Notes:
  • © 2018 Molly E Ranahan et al.
• Authors:
  • Ranahan, Molly E
  • Maisel, Jordana L
  • Lenker, James A
• Publication Date: 2018

Language

• English

Media Info

• Media Type: Digital/other
• Features: Figures; References;
• Pagination: pp 73-85
• Serial:
  • Journal of Public Transportation
  • Volume: 21
  • Issue Number: 2
  • Publisher: University of South Florida, Tampa
  • ISSN: 1077-291X
  • EISSN: 2375-0901
  • Serial URL: http://scholarcommons.usf.edu/jpt/
• Publication flags:

  Open Access (libre)

Subject/Index Terms

• TRT Terms: Best practices; Fixed routes; Paratransit services; Persons with disabilities; Public transit; Transportation departments; Transportation operations
• Identifier Terms: Americans with Disabilities Act
• Uncontrolled Terms: Eligibility determination
• Geographic Terms: United States
• Subject Areas: Administration and Management; Planning and Forecasting; Policy; Public Transportation;

Filing Info

• Accession Number: 01712884
• Record Type: Publication
• Files: TRIS
• Created Date: Jul 29 2019 11:03AM