Using Capability Maturity Frameworks for Transportation System Management and Operations (TSMO) Program Advancement: Case Studies and Lessons Learned

Growing from research in the Strategic Highway Research Program 2 and subsequent support within the Federal Highway Administration Office of Operations, Transportation System Management and Operations (TSMO) capability maturity models and frameworks have been widely promoted to State departments of transportation. With over five years of experience under our belt, a body of knowledge is now available on how best to advance capability maturity. Different program areas under TSMO have particular needs. These differences have led to varying approaches to promote the concept of capability maturity. There have also been challenges in advancing capability maturity, from explaining the value, gathering interest, supporting follow-up activities, and linking capability maturity to broader TSMO initiatives. This report presents six case studies of agencies that have used TSMO capability maturity models to advance their programs.

• Record URL:
  https://ops.fhwa.dot.gov/publications/fhwahop19011/index.htm
• Record URL:
  https://ops.fhwa.dot.gov/publications/fhwahop19011/fhwahop19011.pdf
• Corporate Authors:

  ICF Incorporated LLC

  9300 Lee Highway
  Fairfax, VA  United States  22031

  Federal Highway Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Authors:
  • Gopalakrishna, Deepak
  • Serulle, Nayel Urena
  • Storer, Tim
  • Kuhn, Beverly
  • Wood, Nick
• Publication Date: 2019-2

Language

• English

Media Info

• Media Type: Web
• Features: Figures; Photos;

Subject/Index Terms

• TRT Terms: Case studies; Highway traffic control; Road weather information systems; Roads; State departments of transportation; Traffic incidents; Weather; Work zones
• Identifier Terms: Transportation systems management and operations (TSMO)
• Uncontrolled Terms: Capability maturity
• Subject Areas: Administration and Management; Highways; Operations and Traffic Management;

Filing Info

• Accession Number: 01706451
• Record Type: Publication
• Report/Paper Numbers: FHWA-HOP-19-011
• Contract Numbers: DTFH61-16-D-00052
• Files: TRIS, ATRI, USDOT
• Created Date: May 28 2019 4:50PM