A review and analysis of service level agreements and chargebacks in the retail industry

• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Authors:
  • Chen, Chun-Miin
• Publication Date: 2018

Language

• English

Media Info

• Features: Bibliography; Illustrations;
• Pagination: pages 1325-1345
• Serial:
  • International Journal of Logistics Management
  • Publisher: International Logistics Research Institute, Incorporated
  • ISSN: 0957-4093
  • Serial URL: https://www.emerald.com/insight/publication/issn/0957-4093

Subject/Index Terms

• TRT Terms: Customer service; Retail trade
• Uncontrolled Terms: Charge-backs; Service-level agreements
• Geographic Terms: United States

Filing Info

• Accession Number: 01693428
• Record Type: Publication
• Source Agency: Northwestern University Transportation Library
• Files: TLIB
• Created Date: Feb 19 2019 2:44PM