Finance & insurance

Making the choice : right vs. wrong : despite missteps in the past, dealerships and their F&I department make strides toward a culture rooted in ethics / Jackie Charniga and Hannah Lutz -- Ethics evolution : 'smart business' : F&I departments clean up act / Hannah Lutz -- Ethics and compliance go hand in hand, pros say : F&I trainers : focus on profit can have pitfalls / David Muller and Hannah Lutz -- Real-world scenarios reinforce behavior : training helps workers avoid ethical missteps / Melissa Burden -- It's not the money; it's how you make it : design pay plans with talent, ethics in mind / Jackie Charniga -- Is it fair to reward for doing the right thing? / Jackie Charniga -- Building a hiring plan around good behavior / Nancy Dunham -- Killer clown case spawned an auto career : investigation brought O'Loughlin to retail / Arlena Sawyers -- F&I managers take to Facebook for support : experts share lessons learned, tout ethics / Jackie Charniga -- One-person, one-price strategy aids ethics : transparency nixes opportunity fr bad behavior, dealers say / Melissa Burden -- Perfecting the sales-F&I handoff is a smart move : N.J. dealership sees profit boost, better rapport with customers / Larry P. Vellequette -- New title for F&I manager? Stores struggle to decide / Jackie Charniga -- Set ground rules for self-promotion : awards on display can turn off customers / Danielle Szatkowski -- How the auto compliance industry was born : dealership's deception changed retailing / Jackie Charniga.

• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Supplemental Notes:
  • Title from head of page 17.
• Publication Date: 2018-12-10

Language

• English

Media Info

• Features: Illustrations;
• Pagination: pages 17-38
• Serial:
  • Automotive News
  • Publisher: Crain Communications, Incorporated
  • ISSN: 0005-1551

Subject/Index Terms

• TRT Terms: Automobile dealers; Automobiles; Finance; Purchasing
• Uncontrolled Terms: Loans, Personal
• Geographic Terms: United States
• Subject Areas: Finance; Freight Transportation;

Filing Info

• Accession Number: 01693385
• Record Type: Publication
• Source Agency: Northwestern University Transportation Library
• Files: TLIB
• Created Date: Feb 19 2019 12:12PM