Healthcare transportation services: Policy shifts and the influence of shared mobility

Transportation barriers prevent millions of people from accessing healthcare every year. As the healthcare market moves towards value-based arrangements, treatment adherence is critical. Across the country, care providers are partnering with shared mobility services such as Uber and Lyft to establish new ways for patients to travel to and from medical appointments. The authors conducted a nationwide scan to catalogue the current landscape of these innovative healthcare mobility services. Ridehailing options are being incorporated in electronic health record workflows of clinicians and they are becoming a part of the choice set for patients through formal partnerships between ridehailing companies and healthcare providers. The on-demand nature of rides and integration of ride requests and payment options appears to be the strongest driver of these innovations. While new partnerships and companies continue emerge in healthcare mobility services, it is important for both healthcare providers and transportation providers to evaluate programs to ensure that they are accessible to the most vulnerable patient populations.

  • Supplemental Notes:
    • This paper was sponsored by TRB committee ADD50 Standing Committee on Environmental Justice in Transportation.
  • Corporate Authors:

    Transportation Research Board

  • Authors:
    • Wolfe, Mary K
    • McDonald, Noreen C
  • Conference:
  • Date: 2019


  • English

Media Info

  • Media Type: Digital/other
  • Features: References;
  • Pagination: 3p

Subject/Index Terms

Filing Info

  • Accession Number: 01697817
  • Record Type: Publication
  • Report/Paper Numbers: 19-04245
  • Files: TRIS, TRB, ATRI
  • Created Date: Mar 1 2019 3:51PM