To use or not to use, that is the question: Analysis of the determining factors for using NFC mobile payment systems in public transportation

There is growing interest in our society in making payments using mobile phones as an alternative to using cash, checks or credit cards. The objective of this study is to analyze the status of Near Field Communication (NFC) mobile payment systems in public transportation, as well as the factors that affect users' intentions to continue using said systems. To meet this objective, a personal survey was conducted on a sample of 180 users with experience using this type of system. A comprehensive review of the scientific literature justifies the development of a behavioral model that explains the continuance intention of NFC mobile payments through a structural equation model. The results show that satisfaction, service quality, effort expectancy, and perceived risk are determining factors of the continuance intention to use this technology. Finally, the managerial conclusions and implications offer the companies that manage these public services new business opportunities based on user behaviors.

• Record URL:
  • https://doi.org/10.1016/j.techfore.2018.11.012
• Record URL:
  • http://www.sciencedirect.com/science/article/pii/S0040162518305523
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/00401625
• Supplemental Notes:
  • © 2018 Elsevier Inc. All rights reserved. Abstract reprinted with permission of Elsevier.
• Authors:
  • Liébana-Cabanillas, Francisco
  • Molinillo, Sebastian
  • Ruiz-Montañez, Miguel
  • 0000-0003-2211-8694
• Publication Date: 2019-2

Language

• English

Media Info

• Media Type: Web
• Features: References;
• Pagination: pp 266-276
• Serial:
  • Technological Forecasting and Social Change
  • Volume: 139
  • Issue Number: 0
  • Publisher: Elsevier Science Publishing Company, Incorporated
  • ISSN: 0040-1625
  • Serial URL: http://www.sciencedirect.com/science/journal/00401625

Subject/Index Terms

• TRT Terms: Customer satisfaction; Mobile telephones; Near field; Payment; Public transit; Quality of service; Structural equation modeling
• Subject Areas: Finance; Planning and Forecasting; Public Transportation;

Filing Info

• Accession Number: 01691224
• Record Type: Publication
• Files: TRIS
• Created Date: Jan 23 2019 5:09PM