Stakeholder Value Network: Modeling key relationships for advancing towards high quality bus transit systems

Most urban transportation projects are complex as they involve different areas of knowledge and must accommodate conflicting interests of many stakeholders. Although good practices in public transportation do exist, many cities in Brazil and around the world are not able to maintain these improvements due to strong direct and indirect pressures from key stakeholders. The lack of trust among stakeholders has been stronger than the trust between them. Understanding the relationships between stakeholders and evaluating the critical paths are key to facilitating the implementation of improvements. This paper develops a qualitative and quantitative model that represents the stakeholders' network involved in planning, operating and monitoring public bus transportation, and identifies key stakeholders and critical paths for decision-making. To demonstrate the application of the model, the authors performed a case study in Porto Alegre. The authors identified 13 key stakeholders directly and indirectly involved in the process. Through the Stakeholder Value Network methodology, it was possible to qualify and quantify 59 value flows between stakeholders that can influence the implementation of improvements in the public transportation system. The results provide useful information to facilitate improvements and in the services provided to the population.

• Record URL:
  • https://doi.org/10.1016/j.retrec.2018.09.001
• Record URL:
  • http://www.sciencedirect.com/science/article/pii/S073988591730255X
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/07398859
• Supplemental Notes:
  • © 2018 Elsevier Ltd. All rights reserved. Abstract reprinted with permission of Elsevier.
• Authors:
  • Pereira, Brenda Medeiros
  • Senna, Luiz Afonso dos Santos
  • Lindau, Luis Antonio
• Publication Date: 2018-9

Language

• English

Media Info

• Media Type: Web
• Features: Figures; References; Tables;
• Pagination: pp 386-393
• Serial:
  • Research in Transportation Economics
  • Volume: 69
  • Issue Number: 0
  • Publisher: Elsevier
  • ISSN: 0739-8859
  • Serial URL: http://www.sciencedirect.com/science/journal/07398859

Subject/Index Terms

• TRT Terms: Bus transit; Bus transit operations; Case studies; Decision making; Mathematical models; Monitoring; Planning; Psychological trust; Stakeholders
• Geographic Terms: Brazil; Porto Alegre (Brazil)
• Subject Areas: Operations and Traffic Management; Planning and Forecasting; Public Transportation;

Filing Info

• Accession Number: 01684032
• Record Type: Publication
• Files: TRIS
• Created Date: Oct 24 2018 11:17AM