The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost
This study investigates the role of perceived value, trust, and transaction cost in mediating the effect of sustainable shipping practices (SSP) on shippers’ loyalty. Theoretical and alternative models were proposed and compared using survey data collected from 289 shippers. The results show that the relationship between SSP and shippers’ loyalty is mediated by shippers’ perceived value of SSP, shippers’ trust in a shipping company’s commitment towards sustainability, and sustainability-related transaction cost. This study offers an alternative theoretical explanation to the relationship and provides important managerial insights to strengthen shippers’ loyalty through implementing SSP.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/issn/13665545
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Supplemental Notes:
- © 2018 Elsevier Ltd. All rights reserved. Abstract reprinted with permission of Elsevier.
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Authors:
- Yuen, Kum Fai
- Wang, Xueqin
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0000-0001-9134-5327
- Wong, Yiik Diew
- Zhou, Qingji
- Publication Date: 2018-8
Language
- English
Media Info
- Media Type: Web
- Features: Figures; References; Tables;
- Pagination: pp 123-135
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Serial:
- Transportation Research Part E: Logistics and Transportation Review
- Volume: 116
- Issue Number: 0
- Publisher: Elsevier
- ISSN: 1366-5545
- Serial URL: http://www.sciencedirect.com/science/journal/13665545
Subject/Index Terms
- TRT Terms: Psychological trust; Ship lines; Shipping; Sustainable transportation
- Uncontrolled Terms: Perceived value model; Transaction cost analysis
- Subject Areas: Administration and Management; Freight Transportation;
Filing Info
- Accession Number: 01678947
- Record Type: Publication
- Files: TRIS
- Created Date: Aug 27 2018 2:05PM