Curbside accessibility and capacity: A focus on customer experience

Day-to-day curbside operations can easily be considered one of the most complex environments at any major airport. The real estate of curbside space is highly valuable for the public, but frequently undermined by the industry. No matter the travel motive, arrival or departure, everyone likes ‘front door service’. Unfortunately, not all airports enjoy unlimited curbside space, thus making every growth opportunity complicated and forcing the need for customer service investments or highly controllable measures. A well-thought-out holistic curbside plan is needed to achieve effective and efficient airport operations.

• Record URL:
  http://www.ingentaconnect.com/content/hsp/cam/2017/00000011/00000001/art00002
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/17501938
• Supplemental Notes:
  • Abstract reprinted with permission from Henry Stewart Publications.
• Authors:
  • Hobbs, Don
  • Gonzalez, Alan
• Publication Date: 2017

Language

• English

Media Info

• Media Type: Web
• Features: References;
• Pagination: pp 6-13
• Serial:
  • Journal of Airport Management
  • Volume: 11
  • Issue Number: 1
  • Publisher: Henry Stewart Publications
  • ISSN: 1750-1938
  • EISSN: 1750-1946
  • Serial URL: https://www.henrystewartpublications.com/jam

Subject/Index Terms

• TRT Terms: Accessibility; Airport operations; Customer service; Landslides
• Uncontrolled Terms: Curbsides
• Subject Areas: Aviation; Planning and Forecasting;

Filing Info

• Accession Number: 01629852
• Record Type: Publication
• Files: TRIS
• Created Date: Mar 27 2017 9:26AM