The role of customer relations for innovativeness and customer satisfaction : a comparison of service industries

• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Authors:
  • Bellingkrodt, Silvia
  • Wallenburg, Carl Marcus
• Publication Date: 2015

Language

• English

Media Info

• Features: Bibliography; Illustrations;
• Pagination: pages 254-274
• Serial:
  • International Journal of Logistics Management
  • Publisher: International Logistics Research Institute, Incorporated
  • ISSN: 0957-4093
  • Serial URL: https://www.emerald.com/insight/publication/issn/0957-4093

Subject/Index Terms

• TRT Terms: Freight transportation; Management
• Uncontrolled Terms: Computer service industry; Customer relations
• Subject Areas: Administration and Management; Freight Transportation;

Filing Info

• Accession Number: 01586085
• Record Type: Publication
• Source Agency: Northwestern University Transportation Library
• Files: TLIB
• Created Date: Jan 4 2016 3:54PM