Next Era of Traveler Information

Over the last decade, 511 telephone and web services have been deployed in many states and provinces. Some agencies have already deployed ‘second-generation’ 511 systems with the intent of adding functionality, improving content or reducing operating costs. Agencies are also expanding their dissemination of real-time traveler information using push services like Constant Contact and social media tools like Twitter. Many agencies have also developed partnerships to reduce operating costs through sponsorship or outsourcing. It is increasingly challenging to plan, evaluate, operate and enhance real-time traveler information services because of limited resources, overwhelming information and rapidly changing dynamics. ENTERPRISE sponsored this project to help agencies understand how real-time traveler information technology and use is changing and how the changes are impacted by current and emerging trends. Emphasis was placed on sharing lessons learned by agencies that have experience related to current trends. The areas of interest that were explored during this project included dissemination tools, data management, cost management, customer needs and performance targets.

• Record URL:
  • http://enterprise.prog.org/Projects/2010_Present/nexteraoftravelinfo/Milestone%204%20Framework%20and%20Final%20Report%20032213.pdf
• 
• Supplemental Notes:
  • Cover title: The Next Era of Traveler Information
• Corporate Authors:

  Athey Creek Consultants

  2610 Lexington Terrace
  West Linn, OR  United States  97068

  Michigan Department of Transportation

  ENTERPRISE Pooled Fund Program
  PO Box 30050
  Lansing, MI  United States  48909

  Federal Highway Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Authors:
  • Crowson, Ginny
  • Deeter, Dean
• Publication Date: 2013-3

Language

• English

Media Info

• Media Type: Digital/other
• Edition: Final Report
• Features: Figures; References; Tables;
• Pagination: 22p

Subject/Index Terms

• TRT Terms: Costs; Customer satisfaction; Information dissemination; Performance measurement; Real time information; State of the practice; Technological innovations; Transportation departments; Traveler information and communication systems
• Identifier Terms: 511 (National Travel Information Number)
• Subject Areas: Data and Information Technology; Highways; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01548633
• Record Type: Publication
• Report/Paper Numbers: ENT-2013-1
• Contract Numbers: (C) 2010-0316 (Auth) 5; TPF-5 (231)
• Files: TRIS, ATRI, USDOT, STATEDOT
• Created Date: Dec 23 2014 12:08PM