Evaluating the State of Mobility Management and Human Service Transportation Coordination

The Federal Transit Administration and its partners have worked to build a transportation coordination infrastructure to improve community mobility. Recent efforts at coordinating human services transportation have focused on mobility management, emphasizing the needs of customers and using the assets of a number of organizations. As a part of this study, an evaluation method was developed that can be used in communities across the country to examine the effectiveness of their mobility management and coordination programs. Results examine three key impacts: the impacts of services on meeting the needs of transportation-disadvantaged populations, the impacts of improved mobility on quality of life, and the impacts of mobility management and coordination efforts on meeting the goals of quality of service, ease of access, and efficiency. The evaluation method developed for the study consisted of a series of surveys of both transit users and stakeholders in communities across the country. Stakeholders included transit providers, human service agencies, and other organizations. Results from both the end-user and stakeholder surveys suggest improvements in efficiencies, ease of access, and quality of service. Most respondents to the stakeholder survey reported benefits that have been realized. Results from an ordered probit model demonstrate the positive impacts that improved mobility has on life satisfaction.

• Record URL:
  https://doi.org/10.5038/CUTR-NCTR-RR-2012-10
• Record URL:
  https://www.ugpti.org/resources/reports/details.php?id=812
• 
• Supplemental Notes:
  • This document was sponsored by the U.S. Department of Transportation, University Transportation Centers Program.
• Corporate Authors:

  Small Urban and Rural Transit Center

  P.O. Box 5074
  430 IACC Building
  Fargo, ND  United States  58105

  University of Illinois, Chicago

  Urban Transportation Center
  412 Peoria Street, Suite 340
  Chicago, IL  United States  60607-7036

  National Center for Transit Research

  Center for Urban Transportation Research, University of South Florida
  4202 East Fowler Avenue, CUT 100
  Tampa, FL  United States  33620

  Research and Innovative Technology Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Authors:
  • Mattson, Jeremy
  • 0000-0002-0826-5834
  • Miller, James
  • Hough, Jill
  • Goodwill, Jay
  • Sriraj, P S
• Publication Date: 2014-10

Language

• English

Media Info

• Media Type: Digital/other
• Edition: Final Report
• Features: Appendices; Figures; References; Tables;
• Pagination: 102p

Subject/Index Terms

• TRT Terms: Coordination; Evaluation; Mobility; Probits; Quality of life; Quality of service; Social service agencies; Stakeholders; Surveys; Transit riders; Transportation disadvantaged persons
• Subject Areas: Planning and Forecasting; Public Transportation; Society; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01544624
• Record Type: Publication
• Report/Paper Numbers: 21177060-NCTR-NDSU05
• Files: UTC, TRIS, RITA, ATRI, USDOT
• Created Date: Nov 24 2014 3:28PM