An analysis of user satisfaction on transit stop and station services on the Dar es Salaam–Arusha National Highway Road, Tanzania

This research focuses on transit travelers who were thought to be forgotten in the sense that there exists a low standard of transit stops and station services for them. Transit travelers expend a great deal of time and energy on out-of-vehicle walking and waiting, which significantly affects their perceived burdens of travel. The main objective of this research therefore, was to make an analysis of users’ satisfaction of transit stop and station services in Dar es Salaam to the Arusha National Highway Road, Tanzania. This study is based on the value-perception disparity theory, which was developed in response to the problem that customers could be satisfied by aspects for which expectations may never exist. The value-perception theory views satisfaction as an emotional response triggered by a cognitive-evaluative process. A survey design was adopted, with a sample of fifty (50) respondents only. Multiple methods were used to gather information. Primary and secondary data was collected, tested and found to be fit, reliable and valid for making meaningful interpretation. The research findings were based on Total Score Value (TSV) results at the transit stops and stations, which indicate unfavorable opinions and the association of all attributes were at 0.05 and 0.01 significance levels.

• Record URL:
  https://doi.org/10.2495/UT140471
• Record URL:
  http://library.witpress.com/pages/PaperInfo.asp?PaperID=26167
• Availability:
  • Find a library where document is available. Order URL: http://www.witpress.com/978-1-84564-778-0.html
• Supplemental Notes:
  • Abstract reprinted with permission from WIT Press.
• Corporate Authors:

  WIT Press

  Ashurst Lodge
  Ashurst, Southampton  United Kingdom  SO40 7AA
• Authors:
  • Lushakuzi, S S
  • Daudi, D G
• Conference:
  • 20th International Conference on Urban Transport and the Environment
  • Location: Faro Algarve, Portugal
  • Date: 2014-5-28 to 2014-5-30
• Publication Date: 2014

Language

• English

Media Info

• Media Type: Web
• Features: References; Tables;
• Pagination: pp 569-580
• Monograph Title: Urban Transport XX
• Serial:
  • WIT Transactions on the Built Environment
  • Issue Number: 138
  • Publisher: Wessex Institute of Technology
  • ISSN: 1743-3509
  • Serial URL: http://library.witpress.com/pages/listBooks.asp?tID=2

Subject/Index Terms

• TRT Terms: Customer satisfaction; Public transit; Rail transit stations; Station operations; Surveys; Transit riders
• Geographic Terms: Tanzania
• Subject Areas: Highways; Operations and Traffic Management; Public Transportation; Terminals and Facilities; I21: Planning of Transport Infrastructure;

Filing Info

• Accession Number: 01534700
• Record Type: Publication
• ISBN: 9781845647780
• Files: TRIS
• Created Date: Aug 14 2014 3:47PM