Organizational Implants and Logistics Service Innovation: A Relational Social Capital Perspective

Though many companies are placing or implanting employees within supply chain partners' firms for the purposes of improving organizational and supply chain performance, research to date has not sufficiently addressed the outcomes of organizational implantation. Our research is specifically focused on the impact that logistics service provider (LSP) implantation has on logistics service innovation for the customer. In a dyadic study pairing 81 LSP implants with their customers, the authors assess the direct linkage of interorganizational task interdependence, as well as the mediating effects of relational social capital and knowledge exchange on the logistics service innovation of the customer. Empirical analysis revealed significantly more logistics innovation for those customers hosting implants. The logistics innovation is attributable to fully mediated relational social capital and knowledge exchange capabilities in the implantation relationship. Managerial directions related to our findings, as well as possibilities for future implantation-related research, are discussed.

• Record URL:
  • https://doi.org/10.5325/transportationj.53.2.0180
• Record URL:
  • http://www.jstor.org/stable/10.5325/transportationj.53.2.0180
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/1588960
• Supplemental Notes:
  • Copyright © 2014  This abstract is reprinted by permission of The Pennsylvania State University Press.
• Authors:
  • Grawe, Scott J
  • Autry, Chad W
  • Daugherty, Patricia J
• Publication Date: 2014

Language

• English

Media Info

• Media Type: Web
• Features: Figures; References; Tables;
• Pagination: 180-210
• Serial:
  • Transportation Journal
  • Volume: 53
  • Issue Number: 2
  • Publisher: American Society of Transportation and Logistics
  • ISSN: 0041-1612
  • Serial URL: https://scholarlypublishingcollective.org/psup/transportation-journal

Subject/Index Terms

• TRT Terms: Customer service; Interorganizational relations; Personnel; Social impacts; Supply chain management; Surveys; Third party logistics providers
• Subject Areas: Administration and Management; Freight Transportation; I10: Economics and Administration;

Filing Info

• Accession Number: 01526926
• Record Type: Publication
• Files: TRIS
• Created Date: May 29 2014 10:18AM