Innovative Improvement-Driven Foundation for Denver's Transit Expansion Program

The Denver Regional Transportation District (RTD) has embraced managerial performance excellence as the path to delivering the highest quality transit program with diminishing resources and increasing demands. RTD implemented innovative quality management principles on its successful T-REX project, completed in 2006, and continues to apply them today. Most organizations want to successfully deliver new products and services to the marketplace quickly, at the lowest cost, and the highest quality. Transit agencies across the country are challenged to develop new transit capacity with fewer resources and seek solutions to their budget pressures, while still providing critical transportation service to connect people to jobs and support economic vitality. The RTD is engaged in FasTracks, a multi-billion dollar transit expansion program to build new rail and bus rapid transit in the Denver region of Colorado. The RTD recognizes the challenge in delivering a successful transit program while maintaining service levels, balancing shrinking budgets, and managing strict timelines with less staff. In 2005 RTD implemented a systematic requirements-based quality oversight program as a basis to help FasTracks align resources and improve communication, productivity, and effectiveness to ultimately achieve its strategic goals established in the FasTracks Plan. The result was the RTD being awarded the Rocky Mountain Performance Excellence Timberline Performance Award in 2012 and currently pursuing the Peak Performance Award, the highest state level performance excellence award. Improving the delivery of projects has translated into RTD being able to do more with less.

• Record URL:
  • http://www.apta.com/mc/rail/previous/2013/papers/Papers/StokesT_Innovative-Improvement-Driven-Foundation-for-Denvers-Transit-Expansion-Program.pdf
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• Supplemental Notes:
  • Abstract used with permission from American Public Transportation Association.
• Corporate Authors:

  American Public Transportation Association

  1666 K Street, NW, Suite 1100
  Washington, DC  United States  20006
• Authors:
  • Stokes, Timothy
• Conference:
  • 2013 Rail Conference
  • Location: Philadelphia PA, United States
  • Date: 2013-6-2 to 2013-6-5
• Publication Date: 2013

Language

• English

Media Info

• Media Type: Digital/other
• Features: Figures; References;
• Pagination: 6p
• Monograph Title: 2013 Rail Conference

Subject/Index Terms

• TRT Terms: Bus rapid transit; Project delivery; Public transit; Rail transit
• Identifier Terms: FasTracks (Denver, Colorado); Metro Denver Transportation Expansion Project (T-REX); Regional Transportation District (Denver, Colorado)
• Uncontrolled Terms: Expansion projects; Performance based management
• Geographic Terms: Denver (Colorado)
• Subject Areas: Administration and Management; Planning and Forecasting; Public Transportation; I10: Economics and Administration; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01502497
• Record Type: Publication
• Files: TRIS
• Created Date: Dec 24 2013 1:09PM