Service level of public bus in Dhaka City, Bangladesh

Dhaka is one of the least motorized cities of the world. Being the very less car ownership rate, most of the dwellers of the city are dependent on the public transport mode for their travel. However, the city has a very limited number of buses plying as public transport in the different routes of the city, which is not sufficient for fulfilling the existing travel demand. Consequently, they are mostly over-crowded, which is not accessible for the elderly or disabled and the women. Moreover, the frequency of bus service (headway) is not good. The research aims to explore the level of service of the public bus operating within the city. For this purpose, 5 different bus routes of the city have been selected and a total of 150 passengers (30 from each route) have been selected and interviewed with a pre-determined structured questionnaire to know their experience or satisfaction level and opinion about the existing bus service and their expectations about public bus service. Surprisingly, it was found that most of the respondents are satisfied with the travel cost of bus but very unsatisfied for long waiting time, sometimes have to wait about an hour.

• Availability:
  • Find a library where document is available. Order URL: http://www.piarc.org/en/order-library/13949-en-Proceedings%20of%20the%20XXIVth%20World%20Road%20Congress,%20Mexico%20-%202011.htm
• Supplemental Notes:
  • Abstract reprinted with permission of the World Road Association – PIARC.
• Corporate Authors:

  World Road Association (PIARC)

  La Grande Arche, Paroi Nord, Niveau 5
  F-92055 La Defense Cedex,   France 
• Authors:
  • Rahman, M S U
• Conference:
  • 24th World Road Congress
  • Location: Mexico City , Mexico
  • Date: 2011-9-26 to 2011-9-30
• Publication Date: 2011

Language

• English

Media Info

• Media Type: Digital/other
• Features: Figures; Maps; Photos; References; Tables;
• Pagination: 14p
• Monograph Title: 24th World Road Congress Proceedings: Roads for a Better Life: Mobility, Sustainability and Development

Subject/Index Terms

• TRT Terms: Aged; Bus transit; Crowds; Customer satisfaction; Level of service; Person capacity; Questionnaires; Waiting time
• Geographic Terms: Dhaka City (Bangladesh)
• Subject Areas: Planning and Forecasting; Public Transportation; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01502332
• Record Type: Publication
• ISBN: 2840602679
• Files: TRIS
• Created Date: Dec 23 2013 11:06AM