The Evolving DOT Enterprise: Today Toward Tomorrow

“Leading the 21st Century Department of Transportation (DOT)” is the theme of the 2013 chief executive officer (CEO) Leadership Forum hosted by the Center for Transportation Studies at the University of Minnesota on behalf of the American Association of State Highway and Transportation Officials (AASHTO), Federal Highway Administration (FHWA), and the Transportation Research Board (TRB). This white paper is one of three white papers commissioned. The most successful DOTs are/will be those that recognize the cultural element that is pushing them to change and, as a consequence, change in ways that are responsive to those cultural elements. Interviews at five state DOTs — the Minnesota, Michigan, New York, and Iowa Departments of Transportation and the Kentucky Transportation Cabinet — provide examples of how DOTs are pursuing interesting new approaches that are having a big impact. Topics include: Minnesota DOT’s online customer community; social media and the Iowa DOT; open data; performance reporting; and putting the customer first.

• Record URL:
  http://downloads.transportation.org/LeadershipForum/The%20Evolving%20DOT%20Enterprise%20White%20Paper.pdf
• 
• Corporate Authors:

  Cambridge Systematics, Incorporated

  115 South LaSalle Street, Suite 2200
  Chicago, IL  United States  60603

  American Association of State Highway and Transportation Officials (AASHTO)

  444 North Capitol Street, NW
  Washington, DC  United States  20001

  National Cooperative Highway Research Program

  Transportation Research Board
  500 Fifth Street, NW
  Washington, DC  United States  20001
• Authors:
  • Miller, Deb
• Publication Date: 2013-4

Language

• English

Media Info

• Media Type: Digital/other
• Features: Figures; References;
• Pagination: 43p

Subject/Index Terms

• TRT Terms: Case studies; Communication; Computer online services; Customer service; Information dissemination; Social media; State departments of transportation
• Identifier Terms: Iowa Department of Transportation; Kentucky Transportation Cabinet; Michigan Department of Transportation; Minnesota Department of Transportation; New York State Department of Transportation
• Subject Areas: Administration and Management; Highways; Planning and Forecasting; I10: Economics and Administration; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01494786
• Record Type: Publication
• Report/Paper Numbers: NCHRP Project 20-24, Task 84
• Contract Numbers: NCHRP 20-24(84)
• Files: TRIS, ATRI
• Created Date: Sep 30 2013 5:16PM