Defending the Enforcement Officer

In this article, the author describes the many challenges faced by parking enforcement officers on a daily basis as individuals attempt to avoid parking violation citations. The article discusses organizational strategies, including hiring and employee training practices, that can minimize workplace conflict. Also highlighted are the importance of conflict resolution training programs, key competencies needed by enforcement officers, and the active role managers should play in training and continued on-the-job coaching.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/13224502
• Authors:
  • Niese, Colleen M
• Publication Date: 2013-8

Language

• English

Media Info

• Media Type: Print
• Features: Photos;
• Pagination: pp 34-37
• Serial:
  • Parking Professional
  • Volume: 29
  • Issue Number: 8
  • Publisher: International Parking Institute, Incoporated
  • ISSN: 0896-2324
  • Serial URL: http://www.parking.org/publications/the-parking-professional-magazine.aspx

Subject/Index Terms

• TRT Terms: Conflict management; Hiring policies; Law enforcement personnel; Parking violations; Personnel management; Traffic law enforcement
• Subject Areas: Administration and Management; Highways; Operations and Traffic Management; I10: Economics and Administration;

Filing Info

• Accession Number: 01493403
• Record Type: Publication
• Files: TRIS
• Created Date: Sep 20 2013 9:54AM