MTA: Building an Electronic Relationship with Customers

The Metropolitan Transportation Authority (MTA) of New York is developing ways to enhance customer service by improving its electronic information and communication systems. The system has installed digital train arrival time signs and interactive touchscreen kiosks to display information on schedules and service status in some stations. It is expanding its social media presence to also provide real-time information. Although MTA is developing mobile versions of their applications, it is also releasing data to private application developers that can use it for their own versions of schedule, map and route information. In addition to travel information, MTA is using its website and social media applications to provide more information on the transit system itself. In August, a mobile ticketing piloting program was successfully conducted for the Long Island Rail Road (LIRR), and plans are in the works to add mobile ticketing to all of LIRR routes.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/1016796X
• Authors:
  • Bata, Andrew
• Publication Date: 2012-11

Language

• English

Media Info

• Media Type: Print
• Features: Photos;
• Pagination: pp 10-12
• Serial:
  • Public Transport International
  • Volume: 61
  • Issue Number: 6
  • Publisher: International Association of Public Transport (UITP)
  • ISSN: 1016-796X
  • Serial URL: http://www.uitp.org/publications/public-transport-magazine.cfm

Subject/Index Terms

• TRT Terms: Advanced traveler information systems; Customer service; Real time information; Social media; Ticketing
• Identifier Terms: New York State Metropolitan Transportation Authority
• Geographic Terms: New York (State)
• Subject Areas: Data and Information Technology; Public Transportation; Railroads; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01485141
• Record Type: Publication
• Files: TRIS
• Created Date: Jun 27 2013 1:14PM