Communication with Vulnerable Populations: A Transportation and Emergency Management Toolkit

This report describes how to create a communication process to reach vulnerable populations (e.g., people with access and functional needs, whose members may have additional needs before, during and after an incident in functional areas, such as maintaining independence, communication, transportation, supervision, and medical care; examples include the transit-dependent, disabled, poor, low English proficiency persons, and racial and ethnic minorities) regarding their transportation options in emergencies. This toolkit provides a guiding framework and tools for constructing a scalable, adaptable communication process built on a network of agencies from public, private, and nonprofit sectors. Together, these partners will form interconnected communication channels with the ability to carry out the function of emergency communication in far-reaching and resourceful ways not possible by working alone. This toolkit will be useful to state departments of transportation and their regional divisions; transit agencies; metropolitan planning organizations; state and local emergency managers; other public agencies, such as public health and public safety; local and regional elected or appointed officials and tribal leaders; community-based and faith-based organizations; and private businesses and industries.

• Record URL:
  http://www.trb.org/Publications/Blurbs/166060.aspx
• 
• Availability:
  • Find a library where document is available. Order URL: http://www.trb.org/Main/Blurbs/166060.aspx
• Authors:
  • Matherly, Deborah
  • Mobley, Jane
  • Ward, Beverly G
  • Benson, Bill
  • Aldrich, Nancy
  • Nichols, Elisa
  • Robinson, Glenn
  • Thomas, Roberta
• Publication Date: 2011

Language

• English

Media Info

• Media Type: Print
• Features: Glossary;
• Pagination: 183p
• Serial:
  • TCRP Report
  • Issue Number: 150
  • Publisher: Transportation Research Board
  • ISSN: 1073-4872

Subject/Index Terms

• TRT Terms: Captive riders; Communication; Cooperation; Disaster preparedness; Emergency management; Governments; Low income groups; Minorities; Nonprofit corporations; Persons with disabilities; Private enterprise; Transit operating agencies
• Uncontrolled Terms: Limited English proficiency; Toolkits
• Subject Areas: Public Transportation; Security and Emergencies; Society; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01351458
• Record Type: Publication
• ISBN: 9780309213509
• Report/Paper Numbers: Project A-33
• Files: TRIS, TRB, ATRI
• Created Date: Sep 12 2011 1:52PM