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    <title>Transport Research International Documentation (TRID)</title>
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    <copyright>Copyright © 2026. National Academy of Sciences. All rights reserved.</copyright>
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    <managingEditor>tris-trb@nas.edu (Bill McLeod)</managingEditor>
    <webMaster>tris-trb@nas.edu (Bill McLeod)</webMaster>
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      <title>Transport Research International Documentation (TRID)</title>
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      <title>Review of a Grievance Redressal Mechanism from Design and Implementation Perspective with
Special Reference to ‘Meri Sadak’ Under Pradhan Mantri Gram Sadak Yojana (PMGSY)</title>
      <link>https://trid.trb.org/View/2652197</link>
      <description><![CDATA[Receiving citizen's feedback and Grievance redressal plays a vital role in ensuring transparency, accountability, quality of road construction and maintenance and ultimately proper utilisation of the funds through citizens participation. Effective Grievance Redressal Mechanism (GRM) is a prerequisite of various funding agencies like World Bank, Asian Development Bank (ADB), the National and State Governments. Though the World Bank has published several documents on designing and implementing GRMs in infrastructure projects or ADB has done research on designing and implementing GRMs in road projects or some academic studies are published on GRM, most of the studies are discussing theoretical concepts without actual data analysis from design and implementation perspective. This study aims at overcoming this lacuna and thus providing a practical approach in designing and implementing a GRM by analysing annual data as obtained for the Maharashtra state from 'Meri Sadak', which is a mobile application developed by National Rural Infrastructure Development Agency (NRIDA), for registering feedback addressing the grievances regarding rural roads constructed under Pradhan Mantri Gram Sadak Yojana (PMGSY), a flagship program of the Government of India aimed at providing all-weather road connectivity to rural habitations.]]></description>
      <pubDate>Tue, 10 Mar 2026 09:54:58 GMT</pubDate>
      <guid>https://trid.trb.org/View/2652197</guid>
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      <title>Employee Grievance Redressal and Corporate Ethics: Lessons from the Boeing 737-MAX Crashes</title>
      <link>https://trid.trb.org/View/2372852</link>
      <description><![CDATA[Two Boeing 737-MAX passenger planes crashed in October 2018 and March 2019, suspending all 737-MAX aircraft. The crashes put Boeing's corporate practices and culture under the spotlight. The main objective of this paper is to use the case of Boeing to highlight the importance of efficient employee grievance redressal mechanisms and an independent external regulator. The methodology adopted is a qualitative analysis of statements of various whistleblowers and Boeing and the Federal Aviation Administration (FAA) stakeholders. It suggests that employee feedback flowing up the chain of command should be more flexible and dealt with more seriousness. It recommends that companies adopt a cooling-off period or a lifetime restriction for employees who have gone through the revolving door between regulators and the industry. The Boeing 737-MAX case, which emphasizes the ethical obligations of the job, can offer value to engineers, engineering educators, managers, ombudsmen, and human resource professionals.]]></description>
      <pubDate>Thu, 09 May 2024 09:24:27 GMT</pubDate>
      <guid>https://trid.trb.org/View/2372852</guid>
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    <item>
      <title>Harmonized Grievance Redress Mechanism: Managing Road Construction Grievances</title>
      <link>https://trid.trb.org/View/1640660</link>
      <description><![CDATA[During project management, an individual or individuals may have complaints about the impact of a road project. These complaints or grievances could be related to environmental impacts, social impacts, resettlement, land acquisition, or compensation. This report looks at the management of road construction grievances by the Uganda National Roads Authority (UNRA). It discusses types of grievances and grievance redress mechanisms at the community, project, and national level. It also talks about the roles of different actors in grievance management, prioritizing complaints, and how to monitor and report grievances. The appendix includes a land acquisitions checklist, a sample UNRA grievance log, and response time by issue.]]></description>
      <pubDate>Thu, 14 Nov 2019 09:20:17 GMT</pubDate>
      <guid>https://trid.trb.org/View/1640660</guid>
    </item>
    <item>
      <title>Employer Bashing on Social Media in the Railroad Workplace: When is it Protected?</title>
      <link>https://trid.trb.org/View/1225385</link>
      <description><![CDATA[The emergence of popular communications platforms such as Facebook, Twitter, LinkedIn and YouTube have benefits to individuals and businesses alike. Social media, or social networking, has also created complexities for businesses, such as when employees air their workplace grievances on their personal social media pages. Since this is a relatively new phenomenon, the law is still developing and there have been very few cases adjudicated in courts. However, a recent series of reports issued by the National Labor Relations Board (NLRB) discuss cases where this issue has arisen. This article analyzes the NLRB findings and considers them in the context of the Railway Labor Act.  The article provides information regarding what actions employers may take, if any, in response to employee activities conducted on social media. It also discusses whether and to what extent a railroad employer can prohibit employees from conducting certain activities on social media.]]></description>
      <pubDate>Thu, 13 Dec 2012 09:25:24 GMT</pubDate>
      <guid>https://trid.trb.org/View/1225385</guid>
    </item>
    <item>
      <title>Emergence of 'New Professionalism' Among Chinese Seafarers: Empirical Evidence and Policy Implications</title>
      <link>https://trid.trb.org/View/781001</link>
      <description><![CDATA[An empirical survey was recently performed in China for seafarers to provide insight on how the globalization and recent economic changes has affected the employment structure and professional perspectives of seafarers.  A 'new professionalism' is demonstrated by the: preference for working in the global labor market rather than national fleets, the desire to comply with international standards for performance and salary, and appreciation for a new multi-national crew pattern, and the consideration of establishing independent trade unions.  The desire of Chinese seafarers to establish a 'new professionalism' is especially pronounced in the younger seafarers.  Suggested policy implications include: an opening of the Chinese labor market to reduce barriers for Chinese seafarers, promoting multi-national crewing patterns, international participation in maritime education and training, and the development of independent trade unions for free seafarers.]]></description>
      <pubDate>Mon, 01 May 2006 09:09:53 GMT</pubDate>
      <guid>https://trid.trb.org/View/781001</guid>
    </item>
    <item>
      <title>LOOKING BACK AT AIRLINE GRIEVANCE PROCEDURES AND SYSTEM BOARDS: A CRITICAL APPRAISAL</title>
      <link>https://trid.trb.org/View/27019</link>
      <description><![CDATA[No Abstract.]]></description>
      <pubDate>Fri, 05 Sep 2003 00:00:00 GMT</pubDate>
      <guid>https://trid.trb.org/View/27019</guid>
    </item>
    <item>
      <title>THE EMPLOYEE TRAINING AND COLLECTIVE BARGAINING EXPERIENCE AT THE NEW YORK STATE THRUWAY AUTHORITY</title>
      <link>https://trid.trb.org/View/655545</link>
      <description><![CDATA[In April, 1993, the New York State Thruway Authority made a decision to become the first member of an interagency group which includes six toll collection agencies in the New York-New Jersey-Pennsylvania area to implement an Electronic Toll Collection (ETC) system using the Interagency Group's trade name "E-ZPass."  By the time the E-ZPass system became fully operational at the Thruway's Tappan Zee Bridge in September, 1993, it had been the subject of extensive employee involvement and training and had withstood a Court Injunction and Grievance Arbitration by the Thruway's Toll Collectors Union.  Details are provided in this paper, which is presented in the following sections:  Background; Union Involvement; The Joint Authority/Teamster Lane Safety Committee; The Thruway Accepts Joint Lane Safety Committee's Recommendations; ETC Lane Safety Training; Thruway Seeks Outside Consultant Review of Its ETC Safety Program and Safety Operations at Other ETC Facilities; Teamsters File Grievance - Demanding Expedited Arbitration; Union Files Request for Preliminary Injunction; Court Agrees That Hearing on Teamsters Petition Is Necessary Before Decision on Teamsters Request for Injunction; Thruway Decides to Go Forward with E-ZPass Mix Mode Lanes; Parties Select Arbitrator and Expedite Hearing; Expedited Arbitration Hearing and Award; The Arbitration; Arbitrator's Decision; Was Arbitration of ETC Inevitable?; What Should the Thruway Have Done Differently; and Conclusion.]]></description>
      <pubDate>Tue, 16 May 2000 00:00:00 GMT</pubDate>
      <guid>https://trid.trb.org/View/655545</guid>
    </item>
    <item>
      <title>NONUNION GRIEVANCE ARBITRATION SYSTEMS IN THE TRANSPORTATION SECTOR: A PROCEDURAL ANALYSIS. IN: PROCEEDINGS OF THE THIRTY-THIRD ANNUAL MEETING, TRANSPORTATION RESEARCH FORUM, OCTOBER 31 - NOVEMBER 2, 1991, NEW ORLEANS, LOUISIANA</title>
      <link>https://trid.trb.org/View/366968</link>
      <description><![CDATA[This paper presents arbitration procedures analyses and explains the process of arbitration and mediation in transportation disputes. Explains six different transportation arbitration scenarios.]]></description>
      <pubDate>Fri, 31 Jan 1992 00:00:00 GMT</pubDate>
      <guid>https://trid.trb.org/View/366968</guid>
    </item>
    <item>
      <title>TODAY'S MAINTENANCE CONCERNS ADDRESSED AT FRONTIER MAINTENANCE FORUM</title>
      <link>https://trid.trb.org/View/306640</link>
      <description><![CDATA[Maintenance concerns addressed at the Frontier Bus Maintenance Forum held for the first time on the West coast in Sacramento, California included:  air brake systems, successful grievance administration, alternate fuels, particulate traps, electronic devices for engines and transmissions, and the installation of compressed natural gas at the Southern California Rapid Transit District.]]></description>
      <pubDate>Wed, 28 Feb 1990 00:00:00 GMT</pubDate>
      <guid>https://trid.trb.org/View/306640</guid>
    </item>
    <item>
      <title>AIRLINE GRIEVANCE PROCEDURES: SOME OBSERVATIONS AND QUESTIONS</title>
      <link>https://trid.trb.org/View/24295</link>
      <description><![CDATA[Studies airline grievance procedures, and the influence of the Railway Labor Act upon them.]]></description>
      <pubDate>Thu, 05 Sep 1974 00:00:00 GMT</pubDate>
      <guid>https://trid.trb.org/View/24295</guid>
    </item>
    <item>
      <title>GRIEVANCE AND ADJUSTMENT BOARD PROCEDURES IN THE AIRLINE INDUSTRY AS A REASONABLE ALTERNATIVE TO STRIKES</title>
      <link>https://trid.trb.org/View/27016</link>
      <description><![CDATA[No Abstract.]]></description>
      <pubDate>Thu, 05 Sep 1974 00:00:00 GMT</pubDate>
      <guid>https://trid.trb.org/View/27016</guid>
    </item>
    <item>
      <title>MAJOR DISPUTES UNDER THE RAILWAY LABOR ACT</title>
      <link>https://trid.trb.org/View/27020</link>
      <description><![CDATA[Review of how Railway Labor Act applies to airlines and decisions made under that act.]]></description>
      <pubDate>Thu, 05 Sep 1974 00:00:00 GMT</pubDate>
      <guid>https://trid.trb.org/View/27020</guid>
    </item>
    <item>
      <title>PROCEDURAL REFORM IN LABOR LAW-A PRELIMINARY PAPER</title>
      <link>https://trid.trb.org/View/27021</link>
      <description><![CDATA[No Abstract.]]></description>
      <pubDate>Thu, 05 Sep 1974 00:00:00 GMT</pubDate>
      <guid>https://trid.trb.org/View/27021</guid>
    </item>
    <item>
      <title>SYMPOSIUM ON AIR TRANSPORT LABOR RELATIONS</title>
      <link>https://trid.trb.org/View/27022</link>
      <description><![CDATA[Contains entire proceedings of the symposium; from speeches to discussions.  It is an exhaustive review of all major airline labor problems.]]></description>
      <pubDate>Thu, 05 Sep 1974 00:00:00 GMT</pubDate>
      <guid>https://trid.trb.org/View/27022</guid>
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