CUSTOMER PERSPECTIVES ON INTERMODAL TRANSIT

The customer's decision to use transit includes consideration of the access modes that he or she would use to/from the transit stations on both ends of a trip. Those customers not within walking distance of a transit station are faced with a choice to use automobiles or take another form of transit to/from the stations. One way to enhance the transit option is to construct "Intermodal Facilities" at the transit connecting points. These specifically designed and constructed transfer sites facilitate the transition between modes. Thus, intermodal facilities are an integral part of the transit services and are therefore part of the customer's mode choice decision. Some of the questions that are raised concerning intermodal facilities are: (1) how important is the intermodal connection in the transit rider's overall mode choice decision? (2) how can the impact of an intermodal facility be evaluated? (3) to what degree can the effectiveness of an intermodal facility bet determined. The following paper documents customer reactions to an intermodal facility constructed at one BART (Bay Area Rapid Transit) station. Customer impacts are tracked by ridership counts and by survey research among the customers at the intermodal facility. The findings also include input from bus drivers who constitute an important sub-segment of intermodal facility users.

• Corporate Authors:

  Transportation Research Forum

  One Farragut Square South, Suite 500
  Washington, DC  United States  20006-4003
• Authors:
  • Lockhart, Robert
  • Weinstein, Aaron
• Conference:
  • Proceedings of the 42nd Annual Meeting of the Transportation Research Forum
  • Location: Annapolis, Maryland
  • Date: 2000-11-29 to 2000-12-1
• Publication Date: 2000

Language

• English

Media Info

• Features: Tables;
• Pagination: p. 660-676

Subject/Index Terms

• TRT Terms: Behavior; Bus drivers; Customer satisfaction; Data collection; Intermodal facilities; Intermodal transportation; Perspective views; Rapid transit; Ridership; Safety; Surveys; Transit operating agencies
• Identifier Terms: San Francisco Bay Area Rapid Transit District
• Subject Areas: Planning and Forecasting; Public Transportation; Safety and Human Factors; Terminals and Facilities;

Filing Info

• Accession Number: 00804800
• Record Type: Publication
• Files: TRIS
• Created Date: Jan 11 2001 12:00AM