TOTAL QUALITY MANAGEMENT (TQM) AS A TOOL FOR MANAGING RESEARCH ORGANIZATIONS

Quality management has been used in the industry since the fifties. During the last decade, quality management and quality assurance have been increasingly accepted as a management tool also in the service sector, including R&D. A very pragmatic definition of quality work could be the "continuous improvement of work", although the improvement should conform to a system and be documented (quality assurance) in order to be able to show customers, for example, that the organization is achieving a certain standard in its work, in the way you say you do. A number of different international standards exist, but the most common in Europe is the ISO 9000 series. The following subjects need to be included in the standards: (1) Quality, (2) Quality systems, (3) Quality assurance, and (4) quality management. The main object of setting up a quality system is to satisfy the customers needs and requirements and provide then with the right quality of the deliveries from the organization.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/2857824750
• Corporate Authors:

  Institut National de Recherche sur les Transports et leur Securite (INRETS)

  2 Avenue du General Malleret-Joinville
  Arcueil Cedex,   France  F-94114
• Authors:
  • Asp, K
• Conference:
  • development and evaluation of road transport research programmes
  • Location: Lyon-Annecy, France
  • Date: 1996-10-21 to 1996-10-25
• Publication Date: 1997-1

Language

• English

Media Info

• Pagination: p. 49-54

Subject/Index Terms

• TRT Terms: Administration; Customers; Development; International; Management; Quality assurance; Quality control; Research; Standards
• Uncontrolled Terms: Management systems; Research and development
• Subject Areas: Administration and Management; Highways; Materials; Public Transportation; Research; I10: Economics and Administration;

Filing Info

• Accession Number: 00751210
• Record Type: Publication
• ISBN: 2857824750
• Files: TRIS
• Created Date: Jul 5 1998 12:00AM