What drives passenger loyalty to traditional and low-cost airlines? A formative partial least squares approach

Based on a case study involving passengers from Lufthansa, Croatia Airlines and Germanwings, the authors examine the determinants of passenger loyalty among users of traditional full-service airlines and of low-cost carriers. In particular, using formative modeling the study analyzes the effects of service quality and price on carrier choice and loyalty.

• Record URL:
  http://www.sciencedirect.com/science/article/B6VGP-519VV0M-2/2/ebb0033d008d9c7746c477e6fd4241b7
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/31005945
• Supplemental Notes:
  • Abstract reprinted with permission from Elsevier.
• Authors:
  • Mikulic, Josip
  • Prebezac, Darko
• Publication Date: 2011-7

Language

• English

Media Info

• Media Type: Print
• Features: Bibliography; Figures; Tables;
• Pagination: pp 237-240
• Serial:
  • Journal of Air Transport Management
  • Volume: 17
  • Issue Number: 4
  • Publisher: Elsevier
  • ISSN: 0969-6997
  • Serial URL: http://www.sciencedirect.com/science/journal/09696997

Subject/Index Terms

• TRT Terms: Case studies; Full service carriers; Low cost carriers; Mathematical models; Prices; Quality of service
• Identifier Terms: Deutsche Lufthansa; Germanwings (Airline)
• Uncontrolled Terms: Airline passengers; Formative evaluation; Passenger loyalty
• Geographic Terms: Croatia
• Subject Areas: Aviation; Planning and Forecasting; Safety and Human Factors;

Filing Info

• Accession Number: 01340532
• Record Type: Publication
• Files: TRIS
• Created Date: May 19 2011 9:00AM