INTERNAL BENCHMARKING OF TRANSPORTATION SYSTEM AS A CONTINUOUS IMPROVEMENT PROCESS FOR DYNAMIC MESSAGE SIGNS DEPLOYMENT

This recently concluded study provides a comprehensive tool for Intelligent Transportation System (ITS) deployment in the form of a framework of Continuous Improvement Process (CIP). The CIP developed in this study complements Florida Department of Transportation's (FDOT) decision to adopt Sterling Criteria for Performance Excellence and develop a business model that meets the customer expectations, and focuses on achieving customer satisfaction. The need for customer focus and customer oriented quality assessment for performance excellence has further strengthened with the advent of the ITS and its related Traffic Management Center (TMC) operations. TMC are designated as the future nerve centers of FDOT and expected to improve congestion and incident management processes on the State's transportation corridors. As part of these ongoing quality initiatives, FDOT has identified several core processes that are designed to meet the wants and needs of its pertinent internal and external customer segments. The analytical work conducted in this study is based on FDOT identified customer segments and expectations as related to the typical and traditional transportation system performance measures such as traffic delay, speed, volume, capacity, and safety ratios. The data required for this study is collected from field surveys, and from the key FDOT core processes that include planning, design, construction, traffic operations, maintenance, and public information units. The newly developed procedures are successfully applied to an ongoing Dynamic Message Sign (DMS) deployment on a 45-mile pilot corridor. This corridor case study offered several conclusive results and provided practical recommendations for DMS deployment and operation. The study concludes with closing discussions on the improvements realized in the incident management process for the pilot corridor by employing these results and recommendations. The CIP described in this study, when matured to a complete application level over the time, is expected to serve as a CIP not only for DMS but all other coveted ITS deployments on all other transportation corridors in the State of Florida.

• Supplemental Notes:
  • Full conference proceedings available on CD-ROM.
• Corporate Authors:

  Institute of Transportation Engineers (ITE)

  Washington, DC  United States 
• Authors:
  • Birenbaum, I L
  • Murthy, G
  • Pendyala, R M
• Conference:
  • Institute of Transportation Engineers 2003 Annual Meeting and Exhibit (held in conjunction with ITE District 6 Annual Meeting)
  • Location: Seattle, Washington
  • Date: 2003-8-24 to 2003-8-27
• Publication Date: 2003

Language

• English

Media Info

• Features: Figures; References; Tables;
• Pagination: 41p

Subject/Index Terms

• TRT Terms: Benchmarks; Corridors; Deployment; Dynamics; Highway capacity; Improvements; Intelligent transportation systems; Management; Messages (Communications); Pilot studies; Planning; Public information programs; Signs; Speed; Traffic; Traffic volume; Transportation planning
• Geographic Terms: Florida
• Subject Areas: Administration and Management; Highways; Operations and Traffic Management; Planning and Forecasting; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 00973509
• Record Type: Publication
• Files: TRIS
• Created Date: May 7 2004 12:00AM