TECHNIQUES USED TO EVALUATE CREW RESOURCE MANAGEMENT TRAINING: A LITERATURE REVIEW

This literature review examines the methods used to evaluate crew resource management (CRM) training in 48 published studies from aviation and other industries. The training evaluation techniques are categorized in terms of reactions, learning attitudes, behavior, and organizational effects. It was found that, in general, CRM training was well received, resulted in a positive change in CRM attitudes, and had the desired effect on CRM behaviors. However, from the evidence available it is not possible to be as certain about the influence of the training on the organization as a whole. This is because few studies exist that have made a rigorous assessment of effects of CRM training on organizational metrics such as safety or productivity.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/47250898
• Corporate Authors:

  Ashgate Publishing Limited

  Wey Court East, Union Road
  Farnham, Surrey  United Kingdom  GU9 7PT
• Authors:
  • O'Connor, P
  • Flin, R
  • Fletcher, G
• Publication Date: 2002

Language

• English

Media Info

• Features: Figures; References;
• Pagination: p. 217-233
• Serial:
  • Human Factors and Aerospace Safety
  • Volume: 2
  • Issue Number: 3
  • Publisher: Ashgate Publishing Limited
  • ISSN: 1468-9456
  • Serial URL: http://www.ashgate.com/subject_area/aviation/aviation_journals.htm

Subject/Index Terms

• TRT Terms: Air travel; Aviation safety; Crew resource management; Education and training methods; Flight crews; Human error; Human factors; Literature reviews
• Subject Areas: Aviation; Education and Training; Safety and Human Factors;

Filing Info

• Accession Number: 00941087
• Record Type: Publication
• Files: TRIS
• Created Date: Apr 23 2003 12:00AM