User Centred Design for Self-Service Point in MTR

The Self-Service Point (SSP) is a way to automate the ticketing services currently offered by the Customer Service Centre of the MTR Corporation. Product designers and specialist engineers were engaged to upgrade the existing design of the SSP. The design development of the project involved three phases: 1) Review of the functions and design features particularly for users with disabilities through a user survey; 2) Generation of an optimal design solution and scaled mock-ups; and 3) Obtaining feedback from users with disabilities on the product prototype for refinement prior to final production.

• Corporate Authors:

  Hong Kong Society for Rehabilitation

  302, Tower A, New Mandarin Plaza, 14 Science Museum Road, Tsimshatsui East, Kowloon
  Hong Kong,   China 
• Authors:
  • Wong, J Y M
  • Chan, C C H
  • Siu, K W M
• Conference:
  • TRANSED 2010: 12th International Conference on Mobility and Transport for Elderly and Disabled Persons
  • Location: Hong Kong , China
  • Date: 2010-6-1 to 2010-6-4
• Publication Date: 2010

Language

• English

Media Info

• Media Type: Digital/other
• Features: Figures; References;
• Pagination: 10p
• Monograph Title: TRANSED 2010: 12th International Conference on Mobility and Transport for Elderly and Disabled Persons, June 1-4, 2010

Subject/Index Terms

• TRT Terms: Accessibility; Automatic fare collection; Design; Persons with disabilities; Ticketing
• Uncontrolled Terms: Human machine interface
• Subject Areas: Design; Operations and Traffic Management; Public Transportation;

Filing Info

• Accession Number: 01360781
• Record Type: Publication
• Files: TRIS
• Created Date: Jan 25 2012 11:57AM