Work Schedule Manager Gap Analysis: Assessing the Future Training Needs of Work Schedule Managers Using a Strategic Job Analysis Approach

This report documents the results of a strategic job analysis that examined the job tasks and knowledge, skills, abilities, and other characteristics (KSAOs) needed to perform the job of a work schedule manager. The strategic job analysis compared information from subject matter experts (SMEs) about best practices in work scheduling to job incumbents’ reports of current practices in their scheduling job duties. Data were collected through interviews and surveys with 17 SMEs in academia and consulting and 16 job incumbents within 11 organizations representing a wide array of industries. Gaps between the job tasks and KSAOs that should be important for future work schedule management and the job tasks and KSAOs currently used in work schedule management were assessed both quantitatively and qualitatively. The results pointed to a need for additional training in understanding how work scheduling affects employee health, safety, and performance. In addition, scheduling managers should be better informed about ergonomic schedule designs and empowered to evaluate their scheduling systems so as to identify and address problems with the system. The report discusses the critical gaps in job tasks and KSAOs and how those gaps should be ameliorated through the development of a certification for work schedule managers.

• Record URL:
  https://www.fra.dot.gov/eLib/details/L04330#p1_z50_gD_lRT_y2013
• 
• Corporate Authors:

  Research and Innovative Technology Administration

  Volpe National Transportation Systems Center, 55 Broadway
  Cambridge, MA  United States  02142

  University of Connecticut, Storrs

  Industrial Psychology Applications Center, 406 Babbidge Road
  Storrs, CT  United States  06269-1020

  University of Nebraska, Lincoln

  W145 Nebraska Hall
  Lincoln, NE  United States  68588

  Federal Railroad Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Authors:
  • Morrow, Stephanie
  • Walsh, Benjamin
  • Badiee, Manijeh
  • Stentz, Terry
  • Nash, David
  • Clark, Vicki Plano
  • Barnes-Farrell, Janet
  • Impara, James
• Publication Date: 2010-5

Language

• English

Media Info

• Media Type: Web
• Edition: Final Report
• Features: Appendices; Figures; References; Tables;
• Pagination: 117p

Subject/Index Terms

• TRT Terms: Abilities; Hours of labor; Human factors; Job analysis; Knowledge; Managerial personnel; Needs assessment; Scheduling; Training
• Subject Areas: Railroads; Safety and Human Factors;

Filing Info

• Accession Number: 01354553
• Record Type: Publication
• Report/Paper Numbers: IPAC TR-2009-03, DOT/FRA/ORD-10/05
• Contract Numbers: FG385/RR04 DTFR53-06-G-00010 DTFR53-07-G-00007
• Files: TRIS, USDOT
• Created Date: Oct 21 2011 7:38AM