TRID
Text Size:

Title:

The antecedents and consequences of job stress of flight attendants - Evidence from Taiwan

Accession Number:

01340507

Record Type:

Component

Availability:

Find a library where document is available

Order URL: http://worldcat.org/oclc/31005945

Abstract:

This study investigates the relationships between the antecedents of job stress, such as work-to-family and family-to-work conflicts, and consequences, such as job satisfaction, organizational commitment and turnover intentions, of flight attendants who are typically characterized as undertaking 'emotional labor'. Using a sample of flight attendants collected from Taiwanese airline companies, the study reveals evidence of the following linkages; family-work conflict → job stress → job satisfaction → organizational commitment → turnover intention.

Supplemental Notes:

Abstract reprinted with permission from Elsevier.

Language:

English

Authors:

Chen, Ching-Fu
Kao, Ya-Ling

Pagination:

pp 253-255

Publication Date:

2011-7

Serial:

Journal of Air Transport Management

Volume: 17
Issue Number: 4
Publisher: Elsevier
ISSN: 0969-6997
OCLC: 31005945
Serial URL: http://www.sciencedirect.com/science/journal/09696997

Media Type:

Print

Features:

Figures (2) ; Tables (1)

Geographic Terms:

Subject Areas:

Administration and Management; Aviation; Safety and Human Factors; Society

Files:

TRIS

Created Date:

Apr 20 2011 7:35AM

More Articles from this Serial Issue: