The antecedents and consequences of job stress of flight attendants - Evidence from Taiwan
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Order URL: http://worldcat.org/oclc/31005945
This study investigates the relationships between the antecedents of job stress, such as work-to-family and family-to-work conflicts, and consequences, such as job satisfaction, organizational commitment and turnover intentions, of flight attendants who are typically characterized as undertaking 'emotional labor'. Using a sample of flight attendants collected from Taiwanese airline companies, the study reveals evidence of the following linkages; family-work conflict → job stress → job satisfaction → organizational commitment → turnover intention.
Abstract reprinted with permission from Elsevier.
Journal of Air Transport Management
Figures (2) ; Tables (1)
Administration and Management; Aviation; Safety and Human Factors; Society
Apr 20 2011 7:35AM
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